![]() ![]() I think that's a good way of introducing YaSM, because a lot of people know that ITIL® offers advice for managing services, and that's also the kind of advice you will find in YaSM. Often when somebody asks me what YaSM® is about I say that it is like ITIL® - but less complex and easier to understand. Product information: The YaSM® Process Map.The complete introduction to service management and YaSM.New: A detailed cross-reference between YaSM and ITIL® 4.In the YaSM Wiki: YaSM and ITIL® V3 - a comparison of the 19 YaSM service management processes with the 26 processes in ITIL V3.What is service management? - How service management helps organizations build up a loyal customer base, and why the topic is getting a lot of attention these days. ![]()
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